Please note that we will refund or exchange your purchase under the following conditions:

• The product is faulty or damaged
• The product is not fit for it's intended use
• The product does not match the description or photo online

A refund will only be issued within 30 days of purchase with a receipt and where the product is shown to be faulty or damaged. Please contact us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it to arrange a refund and prior to returning the product. Once the faulty or damaged product has been viewed by our staff, we will refund the original purchase price and the cost of sending the product back to us.

Alternatively you may wish to consider exchanging your product for other products to the same value excluding postage provided they are returned to us in the original packaging. There will however be a postage charge payable on the exchanged product payable by the customer.

To cancel an order prior to shipping it, please contact customer service on 0408 689 330 immediately or via email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

All returns need to be suitably packaged and addressed to:
Moment by Moment
PO Box 7175
TOOWOON BAY NSW 2261